Thank you for shopping with us!

We’re excited to fulfill your order and get it to you as quickly as possible. As many of our products are made to order, our production partners handle the production and shipping once your order is placed.

Please note, if you order multiple items, they might arrive in separate packages. We've curated our favorite products from a range of sources, so some might come from our studio in Texas, while others will be shipped by our production partners.

Please review our shipping policy below for detailed information on our shipping practices.

Processing Time

• Order Processing: Once your order is placed, it will be processed within 2-7 business days. This includes printing, packing, and preparing your order for shipment.
• Business Days: Our processing time excludes weekends and public holidays.

Shipping Times

• Standard Shipping: Typically, orders are delivered within 5-7 business days after processing.
• International Shipping: Delivery times vary by country. Please allow 7-21 business days for international orders, depending on the destination.

Shipping Costs

• Domestic Orders: Shipping costs are calculated at checkout based on the shipping method selected and the destination.
• International Orders: Shipping costs are calculated at checkout and may include customs duties or taxes depending on the destination country. These additional charges are the responsibility of the customer.

Order Issues

• Lost or Damaged Packages: If your order is lost or damaged during transit, please contact us at support@cateandrainn.com as soon as possible. We will work with our production partner to resolve the issue and ensure you receive your order or a replacement.
• Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving your order, and we will assist you in correcting the issue.

• Returns: Because our products are made-to-order, we generally do not accept returns. However, if there is an issue with your order, please contact us, and we will do our best to resolve it.
• Exchanges: As most of our products are made-to order, we don't generally offer exchanges. However, if there is an issue with your order, please let us know so we can work with you correct it.

Contact Us

Got questions or concerns? We’re here for you! Reach out to us at support@cateandrainn.com, and we’ll be happy to help.

Thanks again for shopping with us! We appreciate you!